Terrible customer service, my daughter’s pink Tonie box 1 stopped working for no reason. After back forth via email and having to input serial number ect, multiple times I was offered a replacement in grey. I am not happy as under consumer rights this is not anywhere near the colour I purchased.
I have had over a week of email back and forth with no resolution, if I’m to return this item for a refund it means I have 20 unusable Tonies, at 14.99 each. Such a shame that the customer service, or lack of means that I would no longer recommend this product or company. It doesn’t seem that they actually care about children at all ! since I have said it’s part of the bedtime routine multiple times and that this has caused great disappointment. I would honestly consider a different brand.
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Combining a stylish audio player and collectable figurines, tonies® makes listening to stories and songs intuitive, interactive and fun! Find out more about how we are changing the way children listen to audio.
