Despite advertising the product (Roca Ona e-bidet) as in stock, it turns out it wasn't and took around 3 weeks to be delivered as it came from Spain. Then 4 weeks after fitting, the product developed an issue. When I contacted Roca UK they wouldn't do anything as they do not sell that particular product in the UK, and said it must have been sourced from abroad. After many emails, Tooleta agreed to have the product returned so it could be checked by Roca in the country they sourced it from (no idea where, but I had to return it to Ljubljana, Slovenia!). That was 3 weeks ago, and whilst they have confirmed receipt of the returned item, I have yet to hear what is happening - whether I am getting a repaired item or replacement. I will need to begin legal action/credit card refund shortly if I still don't hear anything.
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The trademark T00aleta combines the best Wash & Dry toilet seat manufacturers from all around the world. We strive for excellence; we are not interested in cheap or overestimated products. We have years of experience, we are more than just retailers, we offer complete technical support. We are selling a product that achieved remarkable success in many countries worldwide.See more
