STAY AWAY FROM toob.
We were sold a dream by a door-to-door salesman who guaranteed this would be the “best WiFi we’d ever have.” We were told we’d get a 6-month free trial, followed by an 18-month contract. That turned out not to be true.
The WiFi worked fine for the first few days, then everything started going downhill. Phones, iPads, and laptops constantly buffered and struggled to load apps and websites. When we contacted support, they told us to buy the full mesh system (basically a WiFi booster). We paid for it — and it made no difference at all.
Two months later, the connection is still poor. When I contacted customer service again and explained the situation, the advisor showed no interest in helping. I was then told we’re actually tied into a 24-month contract, not 18 months like we were originally told. When I asked to cancel during what we believed was the “free period,” I was told we’d have to pay £390 to leave.
I asked where I could leave feedback or a complaint and was repeatedly told to contact the faults team again, which we’ve already done with no real solution.
I’m all for giving new companies a chance, but this has been a frustrating experience from start to finish. There are much better providers out there. Save yourself the time, stress, and money.
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