Review Time
Connection is great, fast upload and downloads. From a house that runs on internet for TV, streaming and online game play the connection is solid. The bad side is customer services, it's terrible. We have been without connection since last Thursday 26th Feb (2026) it's now Monday 2nd of March and it's still down. I have had to do all the calling and running around to Toob and been told various things. Yesterday (Sunday 1st) I was told it would be up and running before the end of the day, then around 4pm I got an email stating otherwise and that someone would be intouch with me today 2nd to let me know what is going on and when service would resume. Still not heard anything still without internet. That was a manager that said he would keep me informed. Jokes
I've been using toob for a number of years now,so far service has never failed. This weekend my puppy chewed through the fibre optic cable and needless to say,everything was gone. I contacted customer service to explain and ask for an engineer to come and rewire. This was done simply and without delay and by 9am Monday morning the job had already been completed. To my surprise,in addition to being super quick and efficient, the repair was also done free of charge. Big thanks to toob..well deserved 5 stars 🌟
I posted a review at the beginning of February regarding poor customer communication and a significantly delayed installation (now 1.5 months overdue).
After leaving the review, I received an immediate response from Toob stating that a technical team would attend on 23/02. Unfortunately, no one showed up.
I’m still open minded to get the service from them , however I would say that customers might be left uninformed on the progress and there is no chance to get in touch properly with the support team
On 24/02 I eventually got an email that contractors have overrun on the other job , hence their visit has to be rescheduled to 4th March
STAY AWAY FROM toob.
We were sold a dream by a door-to-door salesman who guaranteed this would be the “best WiFi we’d ever have.” We were told we’d get a 6-month free trial, followed by an 18-month contract. That turned out not to be true.
The WiFi worked fine for the first few days, then everything started going downhill. Phones, iPads, and laptops constantly buffered and struggled to load apps and websites. When we contacted support, they told us to buy the full mesh system (basically a WiFi booster). We paid for it — and it made no difference at all.
Two months later, the connection is still poor. When I contacted customer service again and explained the situation, the advisor showed no interest in helping. I was then told we’re actually tied into a 24-month contract, not 18 months like we were originally told. When I asked to cancel during what we believed was the “free period,” I was told we’d have to pay £390 to leave.
I asked where I could leave feedback or a complaint and was repeatedly told to contact the faults team again, which we’ve already done with no real solution.
I’m all for giving new companies a chance, but this has been a frustrating experience from start to finish. There are much better providers out there. Save yourself the time, stress, and money.
As a video game player, I have a good experience on the internet, I've tried a lot of internet lines, nothing really pleased me like this in terms of price, and in terms of speed, it's really unprecedented 🤗. 🚩
Also sorry my English is not very well 💔 if you understand me done ☺️ amazing toob I love you 😁
Toob has been a life changer for the last 6 months.
Used to be on Virgin media then learned that almost all ISP's in the UK all rent their lines from BT so you're essentially always paying someone to have BT internet.
Toob on the other hand run all their own fiber, massively increasing reliability and lowering congestion on the lines.
We switched to Toob around 6 months ago and have 1 scheduled downtime for 15 minutes that's it, no drop outs nothing and we're spending less than half as much money for the same speed and 10x the reliability.
Genuinely the best choice I've ever made when it comes to ISPs
If i could give it a zero star i will.
Terrible customer service, absolute disregard in delaing and addressing customer complaints all they are after is for you to set up a DD even if you haven't received the best customer service from them.
The complaint department i think you need more training on customer service because you lack empathy, and customer service resolutions skills and by the way all the issue i stated was never addressed but rather dismissed with total disregard
I agreed to remove the name just as a second thought but it doesn’t change the terrible customer service I have received and total disregard of all issues I have experienced
We have been loyal Toob customers for many years. When we decided to move to a new address, we contacted Toob well in advance to inform you of our move and to arrange service . We signed a new contract on 22/12 and scheduled an engineer visit for 10/01 . At the time, we were assured over the phone that full fibre service was available at our new address.
On the day of the scheduled visit, we were at home waiting, but no engineer arrived. Several hours later and after call to help desk we informed that the visit had been cancelled. After multiple calls to your support team, we were informed that there is currently no technical possibility to connect us.
Several weeks later, we received a letter stating that minor work is required near our home to replace a short section of duct (in our gravel area), and that our consent is needed. After numerous further calls to support, we were able to provide our consent, though only after being passed back and forth between agents.
Since then, there have been no updates or follow-up contact from Toob. All our home equipment relies on internet connectivity, including our thermostat, which has caused significant inconvenience.
We would greatly appreciate a clear update on when we can expect the installation to be completed, and what steps are being taken to resolve this situation.
We value our long-term relationship with Toob, but this experience has been extremely frustrating, and we hope for a prompt and concrete response
Regrettably, there's no option for zero stars. This internet service has been a significant disappointment, with constant issues and persistent downtime. I would rate everything at zero stars if possible. The internet is subpar, and I cannot recommend it to anyone.
After an initially frustrating experience, I feel compelled to give credit where it is truly due. My case was managed by a representative who made a remarkable difference. He took complete ownership of the issue, overseeing the entire process from start to finish, and followed through until the speed issue was entirely resolved. There were no evasions, scripted replies, or excuses. What impressed me most was his genuine concern. He was polite, calm, professional, and dedicated to resolving the problem instead of avoiding it. The speed issues were accurately diagnosed and thoroughly addressed, not just temporarily fixed. If customer support consistently operated like this, the company would surely be a top contender in service quality. They should consider replicating his approach.
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