I am disappointed with the customer service experience on this platform. The support team was not able to address my concern properly and the responses I received were unclear and unhelpful. It felt like my issue was not fully understood or handled with urgency.
Customer service is very important, especially when users need assistance with their accounts or transactions. I hope the platform can improve its support quality and cs have more experience in crypto world, provide better training to their agents, and ensure concerns are resolved efficiently.
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