I recently used the Too Good To Go app to rescue a Pret bag, but the experience was incredibly frustrating. Due to heavy traffic, I arrived just 5 minutes after the collection window closed. While the Pret staff were very kind and told me I could simply collect the bag tomorrow, the Too Good To Go support staff strictly refused, stating I cannot use my purchased voucher the next day.
This policy feels completely counterintuitive. The core mission of this app is to reduce food waste, yet because of a tiny delay beyond my control, the food I paid for might now go to waste anyway because the app's 'logic' prevents a simple collection the next morning. I don't understand the business logic of charging a customer but then blocking them from actually saving the food. Very disappointed with the lack of flexibility and support.
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Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
