Review Time
I placed an order on 15/12/25 because the website indicated the item was in stock and ready for dispatch. Now it's 25/12, and I'm still waiting with no communication. The message on the website advises not to call as they are busy!
I wish I had looked for reviews before ordering a table saw from this company. My experience mirrors others; the item was supposed to be in stock, but then I received an email about a delay. After nearly three weeks, I still haven't received the product or any updates. They don’t respond to emails, and I'm now trying to get my money back, which is nearly €600.
I will never order again. 1) The tools I ordered were listed as 'in stock,' but I was later informed of a delivery delay. I attempted to cancel my order, but the items shipped the next day. 2) I wanted to return them, but there was no free return option, and I had to pay around €15 for shipping back to the Netherlands. Despite multiple emails, the customer service refused to change their policy. 3) I found the prices were about 30% higher than other suppliers. This experience has left me frustrated.
They claim items are in stock, but they are not. I was told I couldn't cancel my order because it had shipped, which is false. Their website suggests they are based in Switzerland, but they're actually in another country. The customer service is unhelpful and slow to respond. I will not use them again.
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