Name: toolnation.de
Telephone: 000000000
Rating: 1.4

inteur7216 Guest

Order placed but no updates received

I placed an order on 15/12/25 because the website indicated the item was in stock and ready for dispatch. Now it's 25/12, and I'm still waiting with no communication. The message on the website advises not to call as they are busy!

Date of experience: Dec 24, 2025

NJ Guest

2 months ago

Order placed on 15/12/25, still no updates...

I placed an order on 15/12/25 as the website stated the item was in stock and ready to ship. Now it's 25/12, and I'm still waiting with no communication. The website advises against calling, stating they are busy!

Date of experience: Dec 24, 2025

HK62 Guest

5 months ago

Excellent Service

I ordered a cable roll on Saturday evening, and it arrived today, just two working days later. Fantastic experience - I'm very pleased with the service.

Date of experience: Sep 30, 2025

Mason Hughes Guest

10 months ago

Regret not checking reviews first...

I wish I had looked for reviews before ordering a table saw from this company. My experience mirrors others; the item was supposed to be in stock, but then I received an email about a delay. After nearly three weeks, I still haven't received the product or any updates. They don’t respond to emails, and I'm now trying to get my money back, which is nearly €600.

Date of experience: Apr 25, 2025

Chocolat23151 Guest

1 year ago

Delivery delays are frustrating

Even though the website claims items are in stock, I received an email saying my delivery would be delayed due to the item being out of stock. This was my first and last order with this shop.

Date of experience: Feb 28, 2025

Franklin Johnson Guest

1 year ago

Never ordering again

I will never order again. 1) The tools I ordered were listed as 'in stock,' but I was later informed of a delivery delay. I attempted to cancel my order, but the items shipped the next day. 2) I wanted to return them, but there was no free return option, and I had to pay around €15 for shipping back to the Netherlands. Despite multiple emails, the customer service refused to change their policy. 3) I found the prices were about 30% higher than other suppliers. This experience has left me frustrated.

Date of experience: Feb 15, 2025

Lauren Guest

1 year ago

Claim of stock is misleading

They claim items are in stock, but they are not. I was told I couldn't cancel my order because it had shipped, which is false. Their website suggests they are based in Switzerland, but they're actually in another country. The customer service is unhelpful and slow to respond. I will not use them again.

Date of experience: Feb 01, 2025

Otto Anderson Guest

1 year ago

Everything went smoothly

I initially used the .nl website until I discovered they also have a .com for English users. Overall, it has been a good experience; I’ve purchased various tools from them over the years, from small hand tools to larger machinery.

Date of experience: Nov 28, 2024

jok3rgame Guest

1 year ago

Inconsistent delivery times

Delivery times are not reliable.

Date of experience: Aug 19, 2024

Lorraine Wilson Guest

1 year ago

Untrustworthy experience

This company has many questionable practices. They promised a delivery time of 1 to 4 days, which they did not meet. There were hidden costs, and customer service was unresponsive. I do not recommend using this company.