I submitted a support ticket with the service on June 6, 2025, due to a significant gap between platform performance and the royalties received. For six months, I was told my case was 'under investigation,' yet I received no concrete analysis, detailed report, or proof. After waiting half a year for a real answer, I got the same generic response that was sent at the beginning. The message stated that digital service providers process payments with a 4 to 6 month delay and that 'all earnings have already been properly credited.' This explanation does not match the actual data. Platform A – Plays: June/2025: 4,408,515 May/2025: 6,268,133 April/2025: 8,401,491 March/2025: 6,148,486 February/2025: 4,085,821 January/2025: 11,243,285 December/2024: 24,881,689 November/2024: 11,173,381 October/2024: 29,318,118 September/2024: 129,604 August/2024: 29,592 Total received from Platform A: USD 177.81 Platform B – Uses: June/2025: 10,465,468 May/2025: 10,605,734 April/2025: 7,825,904 March/2025: 7,009,488 February/2025: 5,431,749 January/2025: 8,047,983 December/2024: 4,746,845 November/2024: 5,810,872 October/2024: 1,761,027 September/2024: 53,708 August/2024: 7,828 Total received from Platform B: USD 82.59 All these figures relate to periods well beyond the 4–6 month window mentioned by the service. We are discussing tens of millions of plays and uses, leading to extremely low payouts with no reasonable proportionality or transparent explanation. I clearly highlighted this in my replies. Instead of addressing the issue, the service simply closed my ticket without a response. No breakdown. No clarification. No evidence. Just a closure message stating that I could open another ticket if needed. I initiated a second ticket raising the same concern, and the same thing occurred again: after a few days, the ticket was closed by their team without any meaningful response. This is not transparency. This is not support.
Closing tickets without answering after months of waiting is profoundly unprofessional and raises serious concerns about royalty reporting and accountability. Based on my experience, I cannot recommend the service to any artist who values clear communication, fair reporting, and basic respect.
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Too Lost is a music and technology company, providing SaaS solutions for independent music rights holders. Our distribution and publishing services deliver, monetize and protect songs across the globe for over 250,000+ musicians, record labels, studios, brands, investors, and platforms.
Too Lost is a proud member of The American Association of Independent Music (A2IM) and MERLIN. We are headquartered in New York City - with offices in Los Angeles, Barcelona and Reykjavík.
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