Ordered online a 19inch 4-Post 27U 23.6" Depth Open Frame Rack on 9/15/2025 from RPM Hardware- Order 49249. Order status stated Ready to Ship. On 9/15/2025 our credit card was charged by TOOLOTS INC for our order. On 10/06/2025 we called to inquire about tracking for our order. We were informed that it was in the warehouse and had not been shipped. We asked for expedited shipping and a tracking number and were assured that it would be sent out directly. After no response, we called again on 10/13/2025 and the representative was unable to locate the information on our item or shipping. We cancelled the order and asked for a full refund which we are still waiting for.
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Toolots is a B2B online marketplace and distribution channel for high-quality, affordable, international factory-direct industrial tools, equipment, machinery & supplies. We have been an active business developing methodologies to enhance our customer experience and to provide products suitable for a beginning individual who wants to make, create or build an empire to a established organization that requires hard to find equipment to provide their customers a finished product. We encourage you to look into our website for that equipment and or tool you are interested in. You will find that we may have the right item you are in need of and even those that you may not think you need but you will be surprised that it is on our site. Our promise is to provide you with a fair price so that you can finish your projects without spending it all on a tool or equipment or if you are limited in your budget, we are the place. Come and visit us and follow us on all of our social media channels for promotional coupons and events. If you are a manufacturer or a supplier that is trying to tap into the US market or expand your current business to the entire United States, Canada and Mexico, please visit our page and sign up to SELL ON TOOLOTS.COM. Thank you for visiting us and providing us with your honest feedback. We use this feedback to continue to grow and become your one source for all of your needs.See more
