Comparable to SF - Screwfix on price and products.
Likes - can have some different items/makes, so always worth comparing before ordering at SF.
Dislikes - Close earlier than SF, so I'm often running down to SF because TS are closed.
Moan
I've been pushed to make this review, so ref my last order YWW320214164, lots of plumbing valves/parts, there was a missing isolator but had an extra simple connector, 1/3 that value. I also needed that missing part, so I went to my local branch which was different to the branch I'd collected from 10 miles away,
I was about to be given the missing part in exchange for the extra part having taken all parts in, when I mentioned I'd collected from another branch.
That changed matters. A call to mgr was made and was told they can't exchange as would mess their stock up!
I find that's so wrong, that as a customer I'm made expected to spend an hour return drive, cost, etc, to swap a small part they'd got wrong, not me.
Anyway, their stock was already wrong, as they'd NOT supplied me with a part ordered/paid, and they supplied an extra part in error.
I ordered another of the missing part whilst at my local. Logical policy and customer service, if they want to keep customers, would have been to exchange the wrong parts and change their stock and inform the other branch their stock was wrong so they can adjust theirs. If that sounds like 'rocket science' they could have ordered the part from the other branch who made error, and just put back into their stock physically to tally. Anyway, customer lost for now! Stick to SF. This poor service loses stars here.
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