Absolutely the worst experience I’ve ever had with an online seller. Toolsvilla delivered only part of my order, then lied, ignored my emails, and left me stranded. Here's what happened:My order was sent in two packages. The first was delivered, the second never reached me.When I contacted their support, they told me the missing items were probably in the second package.That package was returned to them, and they refunded that portion — but never refunded or replaced the missing items.I had to travel 20 kilometers to a godown just to collect the reordered item.Even after all that — the missing parts were not there.When I tried to raise the issue again, they blamed me and said I should’ve raised a complaint within 3 days — conveniently ignoring that their own customer support misled me.They have refused to refund me, forcing me to buy the same items again — meaning I paid double due to their mistake.And now? No response to emails. No apology. No solution.This isn’t just poor service — it’s fraudulent business practice.On top of that, I discovered many other customers complaining about the exact same issue with the same product. That’s a pattern — not an accident.Toolsvilla: you’re running a business built on lies, and I will be taking this forward with Consumer Court, DPIIT, and across every review platform that can warn others not to trust you.Buyers, stay away from this platform unless you want your money, time, and sanity stolen.
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Toolsvilla - India's largest online store for Power Tools, Garden Tools, Agriculture Machinery, Hand Tools, Industrial Tools, Automotive Tools, Welding machine, DIY tools and more. Cash on Delivery available. Fast Delivery.