I ordered a power tool from toolswarehouse.com on 26 Dec 2024. 33 days later, the tool still had not been shipped and no communication on the status of my order was received, despite two phone calls (left voice messages) and two e-mails, with no response.I raised a refund request on PayPal on 28 Jan 2025. Finally, I received shipping information from Australia Post on 30 Jan 2025 and the items was finally delivered at my local post office on that day.Now I wonder if I would have received the order at all if I had not requested the PayPal refund?I will not buy again from that seller.
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