Review Time
Like most people I saw the ad on instagram and had a look at their tools.
I thought “Awesome some cheap tools, always need more”.
I put my order in on the 27th of FEBRUARY…
To only email asking for a refund today on the 15th of APRIL… after sending that email magically I get my order packed and it now on its way.
Would have been better off ordering from eBay or but off marketplace 🤣
Like most people I saw the ad on instagram and had a look at their tools.I thought “Awesome some cheap tools, always need more”.I put my order in on the 27th of FEBRUARY…To only email asking for a refund today on the 15th of APRIL… after sending that email magically I get my order packed and it now on its way.Would have been better off ordering from eBay or but off marketplace 🤣
Scam Scam Scam.Do not be fooled by their competitive discounts.After being constantly fobbed off over 10 weeks, they finally blamed the supplier, Makita.BTW The item is readily available from any reputable tool supplier. They still have the item listed in stock on their own website.I was offered a store credit and 10% off the next item.Eventually I was provided with a refund, which took weeks.No stock, no receipt of purchase, no follow up information, no tracking information. No phone contact.Just a headache to deal with.Do not purchase from this retailer.Do not give up if you have already purchased an item from them.I wish that I had of read the reviews first.
Stay away from these guys!!!!Truly disappointed with the lack of communication from tools warehouse and a shocking experience. Firstly it took them approx 2 weeks to send the order, that to they only sent half of the items I ordered, in which the items they said was shipped was not the items delivered. I tried contacting them many times even before this as they never advised when the order will be shipped, so I was chasing them up with no response. I contacting the again through email to ask them when will the remainder of the items be shipped, again no response came. I had to launch a compliant through PayPal, once the complaint went to them they responded back to me. I placed the order on the 29th of December 2024 and I only just received the reminder of items today being 30th of January. Very disappointed.
Ordered from them December 2nd, confirmation stated 1-2 for order to be allocated to warehouse and 3-5 days to be despatched. On 21st December I contacted them for an update, confirmation of request received “we will get back to you in 1-3 business days. It is now 9th of January and have not received the item I ordered OR a response explaining why my order still hasn’t been despatched 5 weeks after they were happy to take my money. Their contact phone number goes direct to hold music and then voicemail. At this point I’m fairly certain that it’s not even a real business and I have been scammed.
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