I don't normally write reviews, but this has gone beyond appalling and verges on heinous. I made the mistake of buying some equipment online from their website early last year. I experienced the same problem described by countless other reviews: first the weeks of delay without any communication. It took multiple emails chasing them up to be told it was "on backorder (sic) from a supplier" with an ETA of "4-6 weeks." NB these were listed as "available" when I purchased them. A month later, they only sent half the order (for items that could only be used as a full set) leaving me waiting for months with no sign of the other half. When I chased them up again, I had to invoke the threaten legal action to get the cut-and-paste "you items are on backorder (sic) from a supplier." In the meantime, they spammed my mobile with advertising without my consent. These same items I was chasing them up over 4 months later were still being listed as "available" on their website. Eventually I cancelled the order and sent the useless half of the equipment back for a full refund. It should have ended there. Scandalously has not. Since late last year (2023) they have been constantly flooding my inbox with spam, despite me already telling them not to months earlier. Each time I have made them take me off their list, they have put me back on it. The one time they responded directly to my complaints (after I quoted the Spam Act and advised them I'd reported them) they claimed they had addressed the issue and removed me from the list - only to resume spamming me a month later. Currently I'm being spammed by them every day of the week. My subsequent complaints have not only been ignored, but immediately followed by increases in the frequency of spam, which suggests to me that it is deliberate and malicious. This has now been going on for more than 12 months. I am toning it down to an understatement when I say they have totally pissed me off. That is why I am making it a personal project to bring them to account.To all others in a similar boat regarding spam: report it to ACMA (Australian Communications and Media Authority) - you can find the complaint form by searching "acma spam complaint" (Trustpilot doesn't allow links in the review). The more complaints they receive about Tools Warehouse, the more likely they will take it seriously and prosecute. You can find information about your rights under the anti-spam law on ACMA's website. Penalties for breaching the Spam Act include fines up to $220,00. Repeat offenders face up to $1.1 million per day. Tools Warehouse needs to face the consequences of its illegal activity.
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