i ordered 2 heated jackets on the 5th May 2023. I was informed via email on the 9th May 2023 that one of the jackets was out of stock and wouldn't be back in stock till the end of May (it did not say that on the website). There was other jackets that i wanted but it said they were out of stock. The email stated that they will ship the rest of my order in 3-10 business days on the 9th May 2023, i recieved another email today 16th May 2023 saying that they have delays in their supply chain and they wont be shipping it for a further 2-6 days. i have requested a refund because i will get it faster from either sydney tools or total tools. i hope i get a full refund soon because i will have to involve fair trading like another customer wrote in their review they wouldnt refund the money till fair trading got involved
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