Warning: Do Not Book a Car with This CompanyI strongly advise against booking a car with this company due to multiple misleading and unprofessional practices that I experienced.Issue 1: Misleading Website FiltersThe vehicle filter options on the website are highly deceptive. Instead of functioning as standard checkboxes, the filters behave like radio buttons, allowing only one selection at a time. Many customers initially select “automatic transmission” and then choose a vehicle category, unknowingly deselecting the transmission option. As a result, the displayed price appears to reflect an automatic vehicle, while in reality the booking is for a manual car. This becomes apparent only at the rental desk, leaving customers with no opportunity to correct the mistake. You will also never see this when logging into your account and look for orders or in any mail communication which makes me suspicious.Issue 2: Ineffective Customer Support and Ticket SystemThe website chatbot claims to create support tickets; however, no confirmation email is ever sent, and no ticket appears in the customer account after logging in. Despite submitting a request, I received no response whatsoever, even after waiting more than three days.Issue 3: False Availability InformationThe website shows automatic cars as available, but this information is unreliable. When I contacted the front desk by phone, I was informed that availability still needed to be “confirmed within three hours.” This raises serious concerns about why vehicles are listed as available if the company already knows they may not be. Even availability for an “or similar” vehicle could not be guaranteed, which is unacceptable for a professional rental service.Issue 4: Unprofessional Phone SupportAlthough a customer service phone number is provided, the quality of support is extremely poor. During my call, the representative ended the conversation abruptly by hanging up, demonstrating a complete lack of professionalism and customer care.Overall, these practices are misleading and severely undermine trust. Based on my experience, I cannot recommend this company and believe customers should be cautious before making a booking.
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✓ Alquiler de coches en Canarias
✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma
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