Review Time
Terrible service! Terrible staff! You book a baby seat, but you have to install for yourself! And even if it isn’t safe… the staff tell you that this is the service! They just make fun of you, even if the babe seat move all around the vehicle: and on the qebsite is wroten: you take care of the security of the youngest one most of all! You have just to controll that the babe seat is correctly installed. That’s so far away from the truth! Thay just want your money, and the staff does not help you! Most of all they make fun of you!! Never again in my life
We had a reservation and made online check-in a few days before car pickup, and we still waited more than 3 hours for a car. The car we got was not the same category we reserved and paid for. It was of course worse (way less comfortable).
The staff was clueless and made pathetic excuses. They provided us with a "bonus" to return a car with empty fuel tank, but the car we got was already empty.
We were not the only customers waiting for hours.
I never had worst experience, and I rented cars all over the world.
We had a reservation and made online check-in a few days before car pickup, and we still waited more than 3 hours for a car. The car we got was not the same category we reserved and paid for. It was of course worse (way less comfortable).The staff was clueless and made pathetic excuses. They provided us with a "bonus" to return a car with empty fuel tank, but the car we got was already empty.We were not the only customers waiting for hours.I never had worst experience, and I rented cars all over the world.
Never even again would we use this company. They may be slightly cheaper than the others , but don't be fooled. Two and a half hour , wait after a four hour flight. Customer service is shocking. 8.Desks and only three staff helping customers. The car's not ready for customers. Being told that the cars were being washed. Terrible system and terrible service. The car is lovely but it took so long to get it very frustrated people. Little chooses crying evening flights , absolutely terrible company.
This is the first time I am writing a review before even collecting the vehicle. I sincerely hope I can update this later with a more positive experience, but so far it has been extremely disappointing.To begin with, I encountered a very rude staff member when I approached to ask for directions to the main desk. After a long flight, the last thing any traveler needs is unhelpful or dismissive behavior.I am currently standing in an exceptionally long queue with many other stressed travelers waiting to collect their vehicles. The QR code provided to complete the booking form in advance (supposedly to reduce waiting time), shockingly does not work, which has only made the situation worse.Meanwhile, other car rental companies such as AutoReisen, Goldcar, Thrifty, Europcar, Hertz, and Cicar have little to no queues.I am absolutely not confident that I would be given the vehicle I booked. A Very disappointing experience so far. Lesson learned.Topcar Booking comfirmation #- 3416546
Car hire part was fine.What upsets me is that they can take a €900 deposit in seconds, but their business process takes “up to 15 working days” to refund that deposit.They expend more energy in defending that 15 days than doing anything to improve the process or reduce that time. Shocking attitude to customer service. Would not use again and will actively warn others against using them.
Lanzarote.Longest and slowest line at airport. 20min wait (third in line - others waited >1hr)But more importantly I'd booked and paid for a Audi Q3 (or similar) for my family and (lots of) luggage.At the desk I asked what we would be getting and he seemed to be deliberately vague - saying "it's the same". It was actually a Q2, a compact car, which was too small for our luggage. This isn't OK. They said they didn't have another option. No offer of refunding the difference.
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✓ Alquiler de coches en Canarias
✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma
✓ TopCar.
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