I bought a $100. gift certificate on 12/23/2019 from Cashstar. This was a gift we gave our grandson(7yrs old) for Christmas. It said "Never Expires" and was assured of such by a representative . Most importantly on the certificate it said"This includes: Two (2) one hour private golf lessons Two(2) hours of top Golf Game Play"..(2)$10. Game Play Bonus Cards also included. Made reservations for (1)hour individual junior lesson and (1)hour of Top Golf Game Play for July 28,2021. Well what a mess...the lesson went fine but when we got to the Top Golf Game...no one could recognize the gift certificate...the manager, Scott Crouse,Top Golf Alpharetta,GA said there was no such gift certificate with those items listed...except if I had come into the store itself during the holiday so what I had did not include what was described on the certificate. As a result of our constant conversation....I missed almost the entire time my grandson was hitting the golf balls..he even said "Grandma you arent watching me." How could I, when this Top Golf facility did not want to accept a gift certificate I purchased with the detailed activities plainly typed on the certificate. As I continued to state my dissatisfaction...the manager wrote on my certificate that we had remaining 1 Junior Lesson and 1 hour of Top Golf Play BUT in checking my certificate balance $1.13!!!! So I have no faith that when I try to take my Grandson back that my gift certificate will be honored!!! I paid $100 and did NOT receive what was written or described! Cashstar says it is not their problem....so who cares about the customer here??? I have copies of it all if someone from Top Golf will contact me, which I doubt will happen since I have already sent several emails.8/13/2021 As expected it has been 7 days and NO response from Top Golf to any of the various “ feedback sites” I have contacted!!!
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Topgolf is the premier entertainment and event venue with fun point-scoring golf games for all skill levels, upscale bar food and drinks, great music and more!
