I will never go to this top golf venue again. First of all there was a two hour wait and the check-in clerk got my phone number which because I’m a member pulled up all of my information and scheduled my visit. After waiting two hours I went up to the counter to ask how much longer my wait would be. Luckily, it was the same check in person, but she told me that she had made a mistake and must have put in the wrong phone # (Which, we’ve already established was impossible, since with my phone number she pulled up my information. She even verified that my name was correct in their system-Calling me by name before I gave it to her). Anyways, once she realized her mistake she went and talked with somebody and came back and said that I would be given priority status and it would not take more than 10 to 15 minutes to get us a Bay. Well, after waiting another 45 minutes I had to again approach the counter. The associate was no longer there, so I asked to see a manager. Finally, at this point they were able to get us a bay pretty quickly. However, no restitution or offer was made to rectify the negative experience and terrible customer service. Later, put about 10 minutes left to go we asked our waitress for a refill of our drinks and extra sauce for our meal. She rudely informed us that there was not enough time left and that if we wanted her to help us we would need to extend for a minimum of 15 more minutes. Worse than that, she started asking about payment and closing out of her account As our time was running down. She literally wasted the last 10 minutes going over payment details keeping us from finishing our game and paying for time we weren’t able to use. I’m totally disappointed as I’ve been to top golf many many times and never had such a negative experience. If I were you, I would stay away!
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Topgolf is the premier entertainment and event venue with fun point-scoring golf games for all skill levels, upscale bar food and drinks, great music and more!
