topmovingsolutions.com

Potential fraud and theft

Our bad experience is far from over. My name is Julia Freitor. My daughter needed to move from San Diego to Fort Lauderdale and we booked our move through the sweet talking moving specialist Nina . She said that the company has offices in Nashville and in Florida. Unfortunately, Nina blocked all of our phone numbers right before the scheduled pick-up date.Nina verbally promised—multiple times—that pick-up would take place on June 19th. However, when no one contacted us on June 18th, we called her, and she denied ever promising the 19th, stating it would be on the 20th. We emailed the company to clarify the situation, and your moving manager Leo responded quickly by giving us a call, and telling us he’d try to find a truck for the 19th, but that it would likely be on the morning of the 20th.After that, we spoke with Nina again. She was visibly upset that we had contacted Leo, and immediately after that call, she blocked all of our numbers. We were left with only Leo’s contact, as the company’s phone is answered only by AI. Leo ultimately arranged the pick-up for June 20th, noting that the contract window was the 19th–20th. While we had originally requested the 19th, we agreed under the circumstances.The load was picked up from our apartment in Poway, San Diego on June 20th, but instead of the promised 8–10 a.m. window, it happened after 4 p.m. We were told it would arrive in Fort Lauderdale by July 1st, possibly July 2nd or 3rd, per Leo.At pick-up, Leo was present in person and informed us that our volume was far larger than estimated. As a result, the cost of the move went from $3,327.77 to $7,187.92. We had no choice but to agree, as my daughter had to vacate her apartment that day, and I had a flight to New York that evening.I paid Leo a pick up deposit of a total of $2,914.10, and I’ve been told to pay another $2914.10 at delivery in Ft.Lauderdale. Since then, Leo has become unreachable. All calls from our numbers go to voicemail. Calls to your main office are answered by an AI, which promises a callback that never happens.As of today, July 3rd, we have received no update regarding delivery. We’ve paid $4,273.82 and entrusted Top Moving Solutions with all of my daughter’s personal belongings. The last time I spoke to Leo—on June 28th—he said the load was in your Arizona warehouse; and on July 1st, after 10s of different calls and texts from our phones, my husband called from another number and Leo picked up. He said that our load is - pay attention!- in warehouse in LAS VEGAS! He probably forgot that 3 days ago he told me it’s in Arizona. He promised to figure out the delivery date and come back to us, which NEVER HAPPENED. It’s been 13 days since the pick up, my daughter is siting in her bare-wall apartment in Fort Lauderdale and crying every day, cause she has NOTHING - NO CLOTHES, NO BEDDING, TOWELS, KITCHEN WEAR- LITERALLY NOTHING! and we have no idea when to expect- if ever- her belongings. If we will not receive updates until the end of this week, we’re gonna involve officials, media and lawyers. These are serious red flags that point toward potential theft and fraud, which we cannot and will not ignore.Hope your company still value its good name, and Leo or someone else will be back to us asap. P.S. My name and signatures does appear on all the documents since I am the client who signed and paid.

Date of experience: Jul 02, 2025