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I would give this company negative stars if I could. I called them and asked if they could pick my stuff up on Saturday in Taylor TX and delivery it by Sunday or Monday (Aug 25) to Blue Springs MO and they promised me they could. After talking about what I had to haul they said it would be $3500. I told them that I couldnt afford that and they reduced it to $3000 if I would put a deposit down right now. This was two weeks before I needed them thereLater I got a call from the owner, Lucas, he went over my list of things to haul and adjusted my estimate to $3500 saying I had more than I had previously told them. I just answered their questions on what I did or did not have to move and my estimated number of boxes. He said it was in the contract (which I have requested several times and never received a copy) that they can change the price if I have not told them everything I have to move. Sounded pretty sketchy but I went with it. This person was extremely rude to me and said things that should have alerted me to the fact he was not really a professional businessperson but a scammer.On the day before they were supposed to show up a got a text message saying they would be there tomorrow (Sat Aug 23) between 10 and 2. They never showed up or called.The following day I got a call saying they would be there in 30 minutes (which would be around 8:30am) They did not show up until 6:00 pm! I kept calling trying to find out what was going on, but I would get run around answers. Now the movers finally showed up and the price to move jumped to over $10,000. I was in a terrible bind as I had to move that weekend and get back to MO. for work. So unfortunately, I went with it. The guys would only take cash (this is Sunday night after 6:00 remember) and they had just increased my cost my $4000 and wanted cash. We tried to Venmo them the money but Venmo had them blocked (imagine that). Finally my sister was able to go to WalMart and get 4 $1000 money orders to cover the cost. He also informed me that it would be another $3500 when they delivered it to MO. This made my move over $10,000. If I had known this was the cost I would have done it myself with some strong college boys and a U-haul. As they were packing up the truck I would have to remind them that we needed to keep working as it was getting very late. Then one of the movers picked up a storage cabinet I had and turned it upside down which caused blue ink to spill all over the carpet. He carried it outside like this so it left a blue trail from the bedroom to the front door. Even though we tried everything (after they left) to remove the ink, it would not come out costing me my $1000 deposit.So finally the movers pack everything up and leave. I tell them bye and I would see them in MO in two days. WRONG!!!!My furniture was not delivered to me in MO until Sept 16!!. I could not get the company to ever tell me why they held my furniture hostage or were they stealing my stuff? I don't know. They would never give me a clear answer just that they had up to 30 business days to deliver my stuff per their contract (they one they would never send me a copy of). In the contract, from what I could remember it said they had 30 days in case of emergencies. So far there had been no snowstorms, floods or hurricanes to be considered an emergency so I don't know why they held on to it for so long. Meanwhile I paid rent, electricity, internet, trash etc for two months on a home I could not move into because I had no furniture. When they finally decided to return my furniture, they did not even bother to call me and let me know. The driver called me at work around noon, and said he would be there between 4:30 and 6. He showed up at 7:00. I still have not had a call from the company. When the truck arrived I had to pay the additional $3500 to get my stuff. So all together my move cost me almost $10,000 plus the loss of my deposit, plus all the expenses I had to pay for a house I could not live in. I asked the driver where he picked up my stuff and he said around Dallas. Why did they take my stuff only halfway and leave it somewhere? Who knows where?So this "professional" company underestimated the cost of my move just to get me to sign up knowing that once they had me I would be in a bind and have to pay the extra. These people say they are professionals, but they can't get an estimate on a move even close to true cost. My original estimate was over $7000 off. If they were going to take 30 days why did they tell me they could do it in 2. If I had known it would take 30 days I would have planned differently and not have spent money on a place I couldn't live in. I also would not have been so angry.So if you don't want to spend 3 to 4 times what your estimate was and wait 30 days or so to get your items with little or no communication on what is going on with your entire life worth of stuff then don't ever ever ever hire this company.
Back on August 8th, 2025, I was looking to move from Texas to Illinois due to family health concerns. I went online and had someone from Top Moving Solutions contact me, agent's name was Patrick Sullivan for a move on Sept 11.Move forward to August 23rd, I had a change of plans and decided to cancel my order. I emailed Patrick Sullivan to cancel and he was the most disrespectful person I have dealt with from a company. He insulted me and complained the entire time. Spammed me with calls to try and keep me from cancelling. Called me a liar. And said I wasted his time on a Saturday to cancel the move.I have yet to receive my $1,265.21 deposit back from this company. Everytime I try to call this company I get an AI on the phone with no option to speak with a live representative. The AI puts you in a loop and says they will send an email to someone to contact you but nothing comes from it. All emails to this company go ignored without any responses. I make this post in hopes that someone else doesn't have the misfortune of dealing with this corrupt company. I understand now that I should have been more diligent in my research of this company but I was in a vulnerable space dealing with money problems, going through a divorce, and worrying about the health of my father so I was desperate. Lesson learned and hope someone else doesn't have to go through this.
It was my first time to hire any moving company. My friend suggested me,if need to move then hire TopmovingSolutions. I hired them so. It was my best experience with Mike and the crew. They were really professional. Thanks for all.
Avoid Top Moving Solutions, LLC at All CostsOur experience with Top Moving Solutions, LLC was extremely disappointing and frustrating. This company operates as a third-party logistics (3PL) broker, not a direct moving service. They initially offered us a discount, claiming they would "partial" our load with another move in the area. Unfortunately, this turned out to be completely false.Instead of handling the move themselves, they subcontracted the job to a small box truck company staffed by inexperienced workers. Despite the promise of a shared load, we were ultimately charged for the entire truck. Worse, the subcontracted movers threatened to withhold our belongings unless we agreed to pay additional fees—while they were already on-site and loading.The movers were unprepared and unprofessional. They arrived without basic tools and even asked to borrow ours during both pickup and delivery. When we requested that they use carpet protectors in our new home, they refused and walked through the house with their shoes on, including up and down the stairs.One of the most frustrating parts of the experience was that Top Moving Solutions assured us they could transport our golf cart. However, when the subcontracted movers arrived, they had no knowledge of the golf cart and brought a truck that was completely unsuitable for transporting it. As a result, we were forced to rent our own U-Haul and pay an additional $1,000 out of pocket to move the golf cart ourselves—an expense that was entirely due to their misinformation and lack of coordination.Attempts to contact Top Moving Solutions for support were futile. Representatives were either unavailable or provided false information, insisting that the subcontracted movers were their own employees—despite the fact that the Motor Carrier Number on-site was completely different.This was, without question, the worst moving experience we’ve ever had. The company markets itself as a family-run business, but our experience suggests otherwise. I sincerely hope regulatory action is taken against them in the near future.Ryan Kunkel, as the representative of this company, you should be held accountable for the misleading practices and poor service. Consumers deserve better.
Our bad experience is far from over. My name is Julia Freitor. My daughter needed to move from San Diego to Fort Lauderdale and we booked our move through the sweet talking moving specialist Nina . She said that the company has offices in Nashville and in Florida. Unfortunately, Nina blocked all of our phone numbers right before the scheduled pick-up date.Nina verbally promised—multiple times—that pick-up would take place on June 19th. However, when no one contacted us on June 18th, we called her, and she denied ever promising the 19th, stating it would be on the 20th. We emailed the company to clarify the situation, and your moving manager Leo responded quickly by giving us a call, and telling us he’d try to find a truck for the 19th, but that it would likely be on the morning of the 20th.After that, we spoke with Nina again. She was visibly upset that we had contacted Leo, and immediately after that call, she blocked all of our numbers. We were left with only Leo’s contact, as the company’s phone is answered only by AI. Leo ultimately arranged the pick-up for June 20th, noting that the contract window was the 19th–20th. While we had originally requested the 19th, we agreed under the circumstances.The load was picked up from our apartment in Poway, San Diego on June 20th, but instead of the promised 8–10 a.m. window, it happened after 4 p.m. We were told it would arrive in Fort Lauderdale by July 1st, possibly July 2nd or 3rd, per Leo.At pick-up, Leo was present in person and informed us that our volume was far larger than estimated. As a result, the cost of the move went from $3,327.77 to $7,187.92. We had no choice but to agree, as my daughter had to vacate her apartment that day, and I had a flight to New York that evening.I paid Leo a pick up deposit of a total of $2,914.10, and I’ve been told to pay another $2914.10 at delivery in Ft.Lauderdale. Since then, Leo has become unreachable. All calls from our numbers go to voicemail. Calls to your main office are answered by an AI, which promises a callback that never happens.As of today, July 3rd, we have received no update regarding delivery. We’ve paid $4,273.82 and entrusted Top Moving Solutions with all of my daughter’s personal belongings. The last time I spoke to Leo—on June 28th—he said the load was in your Arizona warehouse; and on July 1st, after 10s of different calls and texts from our phones, my husband called from another number and Leo picked up. He said that our load is - pay attention!- in warehouse in LAS VEGAS! He probably forgot that 3 days ago he told me it’s in Arizona. He promised to figure out the delivery date and come back to us, which NEVER HAPPENED. It’s been 13 days since the pick up, my daughter is siting in her bare-wall apartment in Fort Lauderdale and crying every day, cause she has NOTHING - NO CLOTHES, NO BEDDING, TOWELS, KITCHEN WEAR- LITERALLY NOTHING! and we have no idea when to expect- if ever- her belongings. If we will not receive updates until the end of this week, we’re gonna involve officials, media and lawyers. These are serious red flags that point toward potential theft and fraud, which we cannot and will not ignore.Hope your company still value its good name, and Leo or someone else will be back to us asap. P.S. My name and signatures does appear on all the documents since I am the client who signed and paid.
Moving solutions is a SCAM!!! Not only did the cost of my move double the day of pick up because they grossly under-quoted me, but their communication is an absolute joke. I was told in my initial sales call that they had to pick up all of my belongings over 2 weeks before my first available drop off date so they could transport my stuff across the country. From there, the sales rep, Patrick, guaranteed me that my belongings would be delivered on the first available date (July 3rd).When I hadn't heard anything the day before my move in, I tried calling and I discovered that they use an AI bot to filter calls so the only way you can talk to a real person is to request a call back (which rarely happens). And if you do get through to someone they're not only unhelpful but they're all extremely rude! I finally got someone to tell me where my items were and that's when I found out that my stuff was sitting in a storage facility in my home state of Arizona - not the state I was moving to!After waiting over a week, calling constantly with no call back (they were absolutely avoiding my calls), my things were finally going to be delivered to me and I was given a drop off window between 3-6pm. The day of drop off, the moving coordinator, Leo, was screening my calls and only started communicating when I had my father call from his phone. It was then that we were told that my stuff actually wasn't going to arrive until 8pm - not between 3-6 like I was told the day before. When my things finally arrived (at 9:30pm), there was only ONE GUY to unload the truck. Also they made me provide the final payment before they even opened the truck, so we weren't even able to guarantee the my belongings were on there until after I venmoed them. Many of my boxes were smashed and damaged. Luckily I packed well so my actual belongings weren't broken but if I hadn't, I can't even imagine how much of my stuff would have been damaged by them. Long story short - DO NOT use moving solutions unless you want to pay more than you agreed to, have nonexistent communication or transparency regarding your move, and added stress.
PLEASE READ BEFORE BOOKING: I am going to write a very transparent review. I had called a number that I had originally thought was for the pods. The number ended up being a number to topmovingsolutions (based out of Nashville), and the girl I spoke with asked if I wanted a quote. I said go for it and would consider it if it was comparable to some of the other pricing that I was looking at for other moving options. This company ended up quoting me a very fair price at first. I had booked well in advance because they get you with all of these up front discounts and tell you you have to lock in right then and there to get the best deal so I did. When we did our final inventory review we had added a lot more stuff and our quote doubled. I understood because I did have a lot more stuff I added and we agreed to go forward with this company. I had given them a very detailed list of inventory, and made sure to even over estimate so that we could get the most transparent quote. Come moving day, and the actual movers did do a good job at handling our stuff, however they went over the allotted space and I agreed to pay the additional pricing for the square footage they went over. They ended up using an additional 300 square feet I think and charged us 3500 more. When I signed to agree to the additional square footage the movers even said “we won’t need to use the whole truck,” but ended up using the whole truck. My quote has now tripled and what’s worse is they locked me in to a weekend drop off date after telling me it was going to be that Monday. When I tried to get a hold of someone on the weekend, I was put in touch with a weekend supervisor named Steven. This person I spoke to was one of the most patronizing individuals I have ever spoken to. He lacked empathy for the situation and kept saying the same thing over and over that if we didn’t agree to pay They would take our stuff to a holding facility and we would have to pay an additional thousands of dollars to get it back. This company will BAIT AND SWITCH YOU. Do not believe them when they say you are getting a good price because at the end of it, they will end up charging you 3x the amount they initially quoted you. Please, please look at using other companies. If I could go back and use something else like the pods or even get a uhaul ourself and hire movers to do it I would. SAVE YOURSELF THOUSANDS and don’t go with this company.
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Moving Solutions has become a reputable and well-known service provider for local moves to international moves and everything in between. Since 2000, our talented team has worked hard every day to provide the best services for our clients. We customize our offerings based on specific needs and provide fast, efficient, and honest moving services.
Our team is up for every job, managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each project. Moving Solutions is the company that cares more about people than profit. We are committed to providing the best services for our clients. By customizing our offerings based on your specific needs, we provide only what you need, for the price you can afford.
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