Hey everyone, just a quick heads-up if you are thinking of ordering from Topo Athletic in the UK.I bought a pair of running shoes and tried them on briefly indoors to check the fit for a knee issue I have. I sent them back, and their customer service team (specifically Lynne) held onto both my money and the shoes for over three weeks without giving me a single update. I had to constantly chase them just to find out what was going on.When they finally replied, they told me the shoes were "grubby" from being tried on indoors and refused the refund. Honestly, the tone was incredibly condescending. I've got the shoes back now, but I emailed management on the 9th of March to flag the awful three-week delay and the rude service, and they have completely ignored me.Save yourself the hassle. If you need to test a shoe for proper fit, buy from a brand with a decent, modern returns policy that actually speaks to you with a bit of respect. I'll definitely be warning the locals down at the Exmouth parkrun to steer clear.
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