I purchased the MT-5 women’s shoes and found that the shoe was already beginning to tear after six months of use. I used these shoes on occasional runs and gym trips, nothing too strenuous. I tried to contact customer service for a refund but was told I’d have to pay to ship my shoes for an assessment, which would take up to 6 weeks. When I asked what would happen after the ‘assessment’ I never received a reply. Disappointing, as I liked the shoes’ build but it’s not worth the price if it’s already falling apart.
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