Customer service is terrible. All questions a worker took very personal and was answering the same way. Pick up time was 8:00-18:00. The package was picked up after 18:00. A guy, who came to pick up the package didn’t want to go inside my building. He wanted me to bring it down to him. I can’t leave my small children alone in apartment and I can’t carry this package by myself, that’s why I ordered pick up. Ten minutes later he came inside and took it. Few days later I’ve got a massage that my package weighs more than I wrote and I need to pay more, or the package will be not shipped. I paid. When the package arrived to the recipient, it was weighed again and the weight was exactly as a wrote in package information. So The second time I paid for nothing.This experience could be much better, but customer service just doesn’t need it. Just regret I didn’t choose another company and waisted my time and my money.
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Topparcel, founded in 2014 in England, offers efficient and affordable international parcel delivery across multiple countries, including the UK, Italy, Spain, France, Germany, Austria, Portugal, Poland, Kazakhstan, and soon Turkey and the USA. As an online aggregator, we provide a convenient platform to compare and book deliveries with various courier services, allowing easy management and real-time tracking of shipments. We also offer packaging services and sell packaging materials at our physical offices, ensuring your parcels are secure. Using Topparcel saves you time and effort by consolidating multiple delivery options in one place, and our dedicated customer support team is always ready to assist, making your shipping experience smooth and stress-free.See more
