Pre-booked car. Almost 1 hour waiting at Vilnius Airport office to get to the front desk (2 customers before me, roughly 30 min. service per customer). The car was dirty inside (debris on the carpets and floor mats, spots on the plastic panels). The renting agent "forgot" to mention, the security deposit return can take up to 30 working days (!). Vehicle must be washed and cleaned by the client before return, otherwise Toprent charges extra for the above. Stay away!P.S. (After receiving the reply from the rental agency).1. The safety deposits are indeed blocked on customers cedit card accounts, however it is absolutely untrue, that the funds remain reserved for 14 to 30 days, nor that this is a standard issue with any other rental agency. I happen to travel a lot and rent cars at various destinations and the safety deposit is normally released within 7-10 working days! So please refrain from telling lies.2. The policy regarding optional cleaning (or being charged extra for returning dirty vehicle) would have been absolutely acceptable, providing your customers were INFORMED ABOUT IT BEFOREHAND! I personally learned about it only by reading the negative comments about your company, Still, if your customers either return the clean vechicles, or the are alternatively cleaned by your staff, then how come I was handed over the DIRTY car?3. If you truly want to improve the quality of your service, then maybe at least implement the second, or even third front desk. The other agencies had even more customers waiting, yet they were all succesfully served before I could even get to your single desk, tiny office.
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Automobilių nuoma Vilniuje. Auto nuoma patogu ir greita - rezervuokite internetu! Automobilių nuoma Kaune - visada mažos kainos. Autonuoma užsakykite dabar!
