Extra costs for upgrade charged although never requested / lack of clear communication / no reply after two weeks : When I came to your desk at VNO airport on 8th August at 18h45 to pick up my rental car, your local representative told me had good news and could offer a vehicle upgrade. I guess because my requested car VW Polo or similar was not available. However, he never mentioned that there would be an extra cost of 99.17€ + 21% VAT for this upgrade. Otherwise, I had refused the upgrade as I have never requested it.I was surprised to notice afterwards that this extra cost has been charged from my creditcard. You must be able to see via cameras that the extra cost has never been mentioned by your colleague on duty. I believe this is totally unacceptable and I fiel ripped. On return the person on duty that a refund would be most likely accepted but that I had to send an e-mail. After two weeks and several reminders I have still received no reply
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