Steer clear of this service. They provided a car that was dirty and had an incomplete fuel tank, missing about 8 liters from a 55-liter capacity. I documented everything with timestamped photos and videos, showing the tachometer before and after a short drive of only 4 kilometers, along with the fuel gauge. After that distance, nearly an entire fuel bar was depleted. Upon returning the vehicle, I informed them of the issue, and the representative requested I send my evidence via email, which I did. Initially, one of their employees acknowledged the mistake, apologized, and offered a discount on my next rental. However, when I requested a refund instead, as I do not reside in the area, the company changed its stance and began responding from anonymous email addresses, despite my attempts to reach out to specific leadership members. They claimed their internal records indicated the tank was full at handover, which is unprovable. They also mentioned that the model I rented has a “non-linear” fuel gauge, without providing any technical details or warnings during the rental process. Despite having clear evidence, they refused to refund even €11. If they are unwilling to address such a straightforward, well-documented issue, I can only imagine how they handle more serious disputes. Steer clear of this service. Additionally, I had to wait an hour to receive the car due to two customers ahead of me—very "efficient". Their contracts are riddled with strange conditions and hidden liabilities; you might be held responsible for cleaning the car, which is not standard in the industry, and charged for arbitrary issues, facing vague rules that always favor the company. As I said, avoid them.
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