After renting a car from this company, I experienced a tire puncture from hitting a pothole. Although the tire was not fully flat, I reported the issue, and they suggested I install the temporary spare. The repair shop was close by, and I drove there carefully. When I informed the company, they only inquired if I had driven on the punctured tire and blamed me for the damage. Instead of assisting me, they focused on costs. I found myself stranded in a small village without help and received a message stating it was past working hours. The next morning, they asked for my location to find a service, but by then, I had to continue driving on the spare. Ultimately, I was charged for the tire, thanks to a representative who showed genuine concern. Overall, the customer service was unprofessional, and I would advise caution when choosing this company.
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Top Rent A Car is international car rental company, trusted by thousands of customers for providing modern, reliable, and transparent service.
We operate in Bulgaria and Romania, with an office at Henri Coandă International Airport (OTP), Bucharest, ensuring convenient and seamless rental experiences across the region.
With a fleet of over 2000 brand-new vehicles, we offer one of the most diverse and up-to-date selections on the market – from economy models to premium cars, tailored for every journey.
What you get with us:
✅ 24/7 Call Center Support✅ Quick and secure online reservations✅ Wide variety of vehicles – from economy to premium✅ Transparent rental conditions✅ Professional, multilingual customer service
Wherever your road leads – Top Rent A Car is your trusted travel partner.See more
