toptiermovinggroup.com

Bait and Switch SCAM

February 2, 2026I’m sharing this to warn others considering Top Tier Moving Group (Top Tier Moving LLC - out of FL).I initially booked my move based on a binding estimate of $4,798, covering 21 items and 139 pieces, and paid a nonrefundable $2,202 deposit to secure that price. For clarity, in their terminology a “piece” is a box, bin, tote, or similar container of varying sizes, while an “item” is anything that does not fit into a box or bin, such as furniture, mattresses, appliances, lawn equipment, or other large or odd-shaped items. I accurately disclosed my inventory and relied on the assurance that this was a binding estimate.I want to be clear and fair about one point up front. After the Quality Assurance call, the number of items and pieces increased significantly. I understand that if the amount of inventory increases, a price increase can be reasonable. I do not dispute that in principle.What I do dispute is how this was handled.After the QA call, the quoted price suddenly jumped to over $17,000. Over several days of back and forth, I was forced to remove items from the shipment just to keep the cost remotely manageable. I even excluded a large sectional sofa and had to purchase a replacement at my destination because I was told it would not fit within the revised pricing.Eventually, after cutting items and negotiating, we agreed on a revised binding estimate of $7,341.41, covering 81 items and 181 pieces. That means 81 non-boxed household items and 181 boxes, bins, and totes. I paid an additional $1,000 deposit and $2,170.20 at pickup, with another $2,170.20 due at delivery.Here is what actually happened on moving day.The carrier coordinated by Top Tier Moving Group loaded only 47 of the 81 contracted items and only 60 of the 181 contracted pieces. This was not due to laziness, refusal, or inefficiency by the movers. They loaded everything they reasonably could based on the space that had been reserved for the move. Even after fully utilizing that space, a large portion of the contracted inventory was left behind.This is where the real problem lies. Top Tier Moving Group accepted, reviewed, and finalized an inventory list, then grossly miscalculated the amount of space required to move it. That is not the customer’s job. My responsibility was to accurately represent what needed to be moved, which I did. Translating that inventory into adequate space and coordinating a carrier capable of moving it is literally the broker’s entire business model.The only option presented on site was to pay substantially more to load some additional items if space allowed. That option would still not have completed the move and required abandoning the binding estimate I had already agreed to. I declined. As a result, a substantial portion of my belongings was left behind through no fault of the movers.I was also required to disassemble my own bed frame and refrigerator, despite the contract stating that basic disassembly and reassembly were included.Taken together, this experience feels less like an honest adjustment and more like a low initial estimate used to secure a large nonrefundable deposit, followed by escalating prices and reduced performance once I was financially locked in. Whether intentional or not, the effect on the customer is the same. A classic bait-and-switch.Bottom line. I paid for a binding estimate, complied with every requirement on my end, and still did not receive the services I contracted for unless I agreed to pay substantially more. More than half of my contracted shipment, both items and pieces, was not transported because the broker failed to plan adequately for the inventory they accepted. If you expect price certainty, competent planning, and your belongings to actually be moved as agreed, do not use this company.Stay tuned as the saga continues to delivery...

Date of experience: Feb 02, 2026