Review Time
I, first was unaware this is a BROKER, not a mover until well into move. Spoke to Nick, who sounded great, and promised a great price and move. Scheduled Jan 12, 2026. Upon arrival Jeff did evaluation and stated it would now be 2200$ more due to adding patio set and three boxes. We agreed on an additional price, bait and switch. Then my furniture was not delivered when agreed upon in TX on Jan 25, 2026. A matter of fact, it was not delivered until Feb 28, 2026! Now, they say its the drivers or movers fault. Now they dont take responsibility because they are only a BROKER! All calls were to them only just a "let me see" no action and definitely no discounts from THEM!!!!! WOULD NEVER USE THEM AGAIN.
They workers were very fast and very flexible. They helped me when I told them I couldn't pay more then what was discussed. They did a great job and their attitude was awesome. Good group. Yes, they are the most expensive around, but they were first to contact me after I had asked multiple companies and they explained everything face to face. I hope to receive everything they put on their truck of mine. Thanks for the hard work guys.
I, first was unaware this is a BROKER, not a mover until well into move. Spoke to Nick, who sounded great, and promised a great price and move. Scheduled Jan 12, 2026. Upon arrival Jeff did evaluation and stated it would now be 2200$ more due to adding patio set and three boxes. We agreed on an additional price, bait and switch. Then my furniture was not delivered when agreed upon in TX on Jan 25, 2026. A matter of fact, it was not delivered until Feb 28, 2026! Now, they say its the drivers or movers fault. Now they dont take responsibility because they are only a BROKER! All calls were to them only just a "let me see" no action and definitely no discounts from THEM!!!!! WOULD NEVER USE THEM AGAIN.
February 2, 2026I’m sharing this to warn others considering Top Tier Moving Group (Top Tier Moving LLC - out of FL).I initially booked my move based on a binding estimate of $4,798, covering 21 items and 139 pieces, and paid a nonrefundable $2,202 deposit to secure that price. For clarity, in their terminology a “piece” is a box, bin, tote, or similar container of varying sizes, while an “item” is anything that does not fit into a box or bin, such as furniture, mattresses, appliances, lawn equipment, or other large or odd-shaped items. I accurately disclosed my inventory and relied on the assurance that this was a binding estimate.I want to be clear and fair about one point up front. After the Quality Assurance call, the number of items and pieces increased significantly. I understand that if the amount of inventory increases, a price increase can be reasonable. I do not dispute that in principle.What I do dispute is how this was handled.After the QA call, the quoted price suddenly jumped to over $17,000. Over several days of back and forth, I was forced to remove items from the shipment just to keep the cost remotely manageable. I even excluded a large sectional sofa and had to purchase a replacement at my destination because I was told it would not fit within the revised pricing.Eventually, after cutting items and negotiating, we agreed on a revised binding estimate of $7,341.41, covering 81 items and 181 pieces. That means 81 non-boxed household items and 181 boxes, bins, and totes. I paid an additional $1,000 deposit and $2,170.20 at pickup, with another $2,170.20 due at delivery.Here is what actually happened on moving day.The carrier coordinated by Top Tier Moving Group loaded only 47 of the 81 contracted items and only 60 of the 181 contracted pieces. This was not due to laziness, refusal, or inefficiency by the movers. They loaded everything they reasonably could based on the space that had been reserved for the move. Even after fully utilizing that space, a large portion of the contracted inventory was left behind.This is where the real problem lies. Top Tier Moving Group accepted, reviewed, and finalized an inventory list, then grossly miscalculated the amount of space required to move it. That is not the customer’s job. My responsibility was to accurately represent what needed to be moved, which I did. Translating that inventory into adequate space and coordinating a carrier capable of moving it is literally the broker’s entire business model.The only option presented on site was to pay substantially more to load some additional items if space allowed. That option would still not have completed the move and required abandoning the binding estimate I had already agreed to. I declined. As a result, a substantial portion of my belongings was left behind through no fault of the movers.I was also required to disassemble my own bed frame and refrigerator, despite the contract stating that basic disassembly and reassembly were included.Taken together, this experience feels less like an honest adjustment and more like a low initial estimate used to secure a large nonrefundable deposit, followed by escalating prices and reduced performance once I was financially locked in. Whether intentional or not, the effect on the customer is the same. A classic bait-and-switch.Bottom line. I paid for a binding estimate, complied with every requirement on my end, and still did not receive the services I contracted for unless I agreed to pay substantially more. More than half of my contracted shipment, both items and pieces, was not transported because the broker failed to plan adequately for the inventory they accepted. If you expect price certainty, competent planning, and your belongings to actually be moved as agreed, do not use this company.Stay tuned as the saga continues to delivery...
I had a great experience with Top Tier Moving Group. The movers were polite, efficient, and very careful with my furniture. They made a stressful move much easier. I would definitely use them again and recommend them to others.
Top Tier Moving (broker) and MoveKing LLC turned what should have been a straightforward cross-country move into a two-week nightmare defined by bait-and-switch pricing, missed delivery commitments, and complete communication failure.My belongings were picked up in Pennsylvania on December 26. From the outset, I clearly communicated that my move-in date in Walnut Creek, CA was January 13, and I was repeatedly assured this timeline was not an issue and that I was working with “the most professional movers.”The initial quote was $3,100. That increased to $4,100, and ultimately ballooned to nearly $7,000 after pickup. This escalation was not tied to any meaningful change in scope and followed a classic bait-and-switch pattern.Compounding this issue was their payment policy. Once pricing increased, I was informed that payment would only be accepted via cashier’s check, money order, or cash—no credit cards or any form of payment that would allow a consumer dispute. This left me with no financial protection while my household goods were already in their possession.The most unacceptable part of this experience was the complete lack of communication.Beginning on January 11, with my confirmed delivery date approaching, I called, texted, and emailed both Top Tier Moving and MoveKing LLC to confirm delivery. I received no response at all. I was entirely ghosted during the exact window when my belongings were supposed to arrive.After more than a week of silence, I finally heard back on January 22, when I was told—without explanation—that my belongings would now be delivered on Sunday, January 25, nearly two weeks after my agreed move-in date.By that point, I had incurred additional living expenses and unnecessary stress simply because these companies failed to communicate or honor their commitments.This was not an isolated mistake. The pattern was consistent:* Inflated pricing after pickup* Payment restricted to non-disputable methods* Missed delivery commitments* Total radio silence when accountability mattered* Last-minute, take-it-or-leave-it updatesOnce they have your belongings, you lose all leverage—and their business practices appear designed around that fact.I strongly recommend avoiding both Top Tier Moving and MoveKing LLC unless you are prepared for unpredictable pricing, delayed delivery, and no recourse when things go wrong.
We were quoted an original amount that we agreed to and they finally called the day after the refund window with the quote $5000 over the original quote and we refused it and was forced to lose the $1200 deposit. I would give them no stars if I was allowed to.
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Whether it's across town or across the country, Top Tier Moving Group is here to make your transition smooth and stress-free. As an industry-leading moving brokerage, we specialize in providing top-tier relocation services. From furniture assembly and logistics to packing and unpacking services and storage solutions, we’ve got you covered!
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