Top Tier Moving (broker) and MoveKing LLC turned what should have been a straightforward cross-country move into a two-week nightmare defined by bait-and-switch pricing, missed delivery commitments, and complete communication failure.My belongings were picked up in Pennsylvania on December 26. From the outset, I clearly communicated that my move-in date in Walnut Creek, CA was January 13, and I was repeatedly assured this timeline was not an issue and that I was working with “the most professional movers.”The initial quote was $3,100. That increased to $4,100, and ultimately ballooned to nearly $7,000 after pickup. This escalation was not tied to any meaningful change in scope and followed a classic bait-and-switch pattern.Compounding this issue was their payment policy. Once pricing increased, I was informed that payment would only be accepted via cashier’s check, money order, or cash—no credit cards or any form of payment that would allow a consumer dispute. This left me with no financial protection while my household goods were already in their possession.The most unacceptable part of this experience was the complete lack of communication.Beginning on January 11, with my confirmed delivery date approaching, I called, texted, and emailed both Top Tier Moving and MoveKing LLC to confirm delivery. I received no response at all. I was entirely ghosted during the exact window when my belongings were supposed to arrive.After more than a week of silence, I finally heard back on January 22, when I was told—without explanation—that my belongings would now be delivered on Sunday, January 25, nearly two weeks after my agreed move-in date.By that point, I had incurred additional living expenses and unnecessary stress simply because these companies failed to communicate or honor their commitments.This was not an isolated mistake. The pattern was consistent:* Inflated pricing after pickup* Payment restricted to non-disputable methods* Missed delivery commitments* Total radio silence when accountability mattered* Last-minute, take-it-or-leave-it updatesOnce they have your belongings, you lose all leverage—and their business practices appear designed around that fact.I strongly recommend avoiding both Top Tier Moving and MoveKing LLC unless you are prepared for unpredictable pricing, delayed delivery, and no recourse when things go wrong.
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Whether it's across town or across the country, Top Tier Moving Group is here to make your transition smooth and stress-free. As an industry-leading moving brokerage, we specialize in providing top-tier relocation services. From furniture assembly and logistics to packing and unpacking services and storage solutions, we’ve got you covered!
