I had a very good experience with the company’s customer service. I ordered two cases, one of them arrived with a damaged lock. I took pics and reached out via email. I received a favorable and kind response within 3 days. It included instructions and a shipping label to return the damage case. The customer services team was in constant contact with me, including verifying via email the updated order and tracking information for the NEW case that is on the way. And yes, it takes a while to arrive…it’s coming from China! I was pleased with the speed of response, the solution and I am waiting for the new case to arrive.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our brand is built on a passion for adventure and a commitment to excellence. Every TORU suitcase is meticulously designed to withstand the rigors of travel while exuding elegance and sophistication. Whether you're embarking on a business trip, a weekend getaway, or a globetrotting adventure, our suitcases are your trusted companions, ensuring your belongings are safe and secure wherever you go.
We offer 24/7 dedicated customer support
Contact: info@toruclo.comSee more
