Review Time
Absolutely love this travel bag! The design is very simple but very functional, and it can hold a lot more than it looks like it can. I also like how easy it is to access things without having to unpack everything. It also feels comfortable to carry for a long distance. It is very clear that Toruclo thought a lot about this bag. Great buy!
I've owned quite a few luggage brands over the years, but this TORU CLO case really stands out. The build feels premium, the handle is comfortable, and I've already fit more into this case than other twice its size.Delivery took a couple of extra weeks, but it was worth it for how much I enjoy using it on trips now
This travel bag is more than expected. The fabric is tough, the zippers are hard, and the stitching looks really fine. I used it during my short trip and fit everything easily inside without looking bulky. I also love the compartments because it keeps things organized instead of getting all mixed up. Definitely a great buy.
Toroclu has some terrific luggage designs and aesthetically their luggage looks terrific. The website could be improved somewhat. Communication, though steady, should be clearer. I never knew this was coming from China. I did not think it would take a month and a half to receive it. You HAVE to fox the wait down to under two weeks. One big help would ve to design matching backpacks which complement the carryon piece.
I want to believe this will be a good experience, once I receive the luggage. However about $600 spent for two pieces, and I am a bit frustrated with the lack of clear communication on shipping status. One case shipped on 12/31 and the other on 1/2, neither of which have an update since. My hope is the quality is good, but I am currently regretting the purchase where I could have spent $150 more on a few other brands and had them in hand already. They do list 6-8 weeks; however it references these could be built to order justifying that timeline. Both showed in stock and showed shipped within a few days of ordering. The delivery timeline and lack of clarity on where they ship from, the status of shipping while in transit, and estimated delivery dates is a very poor experience.
Took an amazingly long time to receive the item I ordered.After receiving it, it seems cheaply made and of inferior materials.There is also a wire and what seems to be ports to charge phones and other electronics, but no batteries or instructions were included, so not sure how that's works.Spend the extra time and get a Briggs and Reilly. That's what I'm going to do
I had a very good experience with the company’s customer service. I ordered two cases, one of them arrived with a damaged lock. I took pics and reached out via email. I received a favorable and kind response within 3 days. It included instructions and a shipping label to return the damage case. The customer services team was in constant contact with me, including verifying via email the updated order and tracking information for the NEW case that is on the way. And yes, it takes a while to arrive…it’s coming from China! I was pleased with the speed of response, the solution and I am waiting for the new case to arrive.
This company is a total fraud. It took them 6 weeks to deliver their products and it is such a poor quality luggage that it got severely dented during the first use. Also the company hides the weights of suite cases which is pretty heavy compared to similar items. So its total waste because no quality guarantee or return exist
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Our brand is built on a passion for adventure and a commitment to excellence. Every TORU suitcase is meticulously designed to withstand the rigors of travel while exuding elegance and sophistication. Whether you're embarking on a business trip, a weekend getaway, or a globetrotting adventure, our suitcases are your trusted companions, ensuring your belongings are safe and secure wherever you go.
We offer 24/7 dedicated customer support
Contact: info@toruclo.comSee more
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