Tori does their best to mislead their customers and then relies on a refund policy that highlights “all sales are final”. I ordered a case from Toru described on their website as “Lee X Toru Aluminum Limited Addition Gun-Metal”. It took 5 weeks for the case to arrive and was not aluminum in any part of the case other than the locking clasps. Right away I contacted Toru with a return request and was told all sales are final and that not getting the product I wanted is not a reason for refund. I would highly suggest finding a different vendor with better customer service and a higher level of integrity. Don’t wasted you money with this misleading low quality and service company.
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Our brand is built on a passion for adventure and a commitment to excellence. Every TORU suitcase is meticulously designed to withstand the rigors of travel while exuding elegance and sophistication. Whether you're embarking on a business trip, a weekend getaway, or a globetrotting adventure, our suitcases are your trusted companions, ensuring your belongings are safe and secure wherever you go.
We offer 24/7 dedicated customer support
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