A year ago I joined up to total AV. But I cancelled when they took 2 separate amounts from my bank they returned one amount but never got the other. So I didn't wish to be a customer. Account closed.
But a few weeks ago they took a £129 from my bank without any authorisation from me.
I am still waiting for the refund. I am a pensioner on a low income and taking this money from my account has left me in severe hardship. I expected an apology from them for their error and a speedy return of my money. Got neither. So I can't leave favourable feedback unfortunately.
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