totalbyverizon.com

1.2
1.2 Based on 81 reviews

...

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Candida Hornick
One star is too much!!!!!

One star is too much!!!!!! There’s always issues with service. Dropped calls or you can’t make calls while you are on WiFi. The payment date has now been changed, if your payment is due on. 10/19 if it’s not paid on 10/18 they cut your service off. Every month they take a day of service from you, eventually that adds up. They will eventually have taken 30 days of service from you. I have called them and they don’t give a shit. The customer service is the dumbest I have ever dealt with. They can never fix an issue. They tell you to use the app. However as I told them I cannot use my app/account because it will not work. I told them the ONLY time I can actually get into my account is when a payment is due!! This is not a lie. I told them this apparently it’s my fault according to them. They insinuated that I didn’t know how to use my phone. Or I was using too much data so it wouldn’t load. I have ran out of data many times and called again my fault even though I told them 95% of the time my phone is connected to Wi-Fi . They are thieves and frauds. They should be sued. They are very incompetent.

1
Date of experience: Oct 16, 2025

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