I was with total wireless for years. I loved it! Great customer service, short wait period, no problems with anything . I even added 3 lines had great service. A couple of months ago my mobile data stopped working . After several attempts to talk to someone and hours of waiting on hold, I get a service rep and after 3 hours on the phone with him my phone was working fine for a week or so and then no mobile data internet again and I have spent numerous hours on hold waiting on customer rep. 2 hours one day 3 hours one day gave up no one comes to talk to me. So I thought chat was worth a shot , it took me over an hour to speak wirh real person on chat . Didn't help me at all , I tried again few days later , guy told me he was reprogramming my phone told me a apn to put in and told me to turn it off for at least 10 minutes which I did and when I turned phone back on , my mobile data was working again. But next day when I'm trying to send a picture on message it wouldn't let me send or recieve and it was working just fine until he reprogrammed my phone. So I set my phone to default in message settings and the picture went thru but I had no mobile internet again. Needless to say I hate total by verizon. They are one sorry company . I even tried having them call me back and wouldn't you know it, I got the phone call back and was automatically put on hold for over 2 hours before I hung up . So after being a loyal customer of total wireless for years, I think its time to go back to straight talk!
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