I called to get my grandma the $30 single phone line plan. Verified with the rep multiple times it was the $30 plan. They charged for the $60 plan. Called back immediately and was told I would get refunded for the difference. Called back a week later was told they were sitting on it and give it another 5 days. Called back and told they can't do anything about it since data had been used. My grandmother is 90 she doesn't use that much data. My grandmother is on a fixed income so it's nice to know there are companies out there like total by Verizon that are willing to screw over the elderly. The customer service is awful and just gives you the run around if you actually have any problems. They are the ones that messed this up in the first place and then will not fix it. They company was much better before the Verizon take over. They actually seemed to care about their customers.
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