Totallee Cases Are a Total Letdown – Poor Fit, Worse Durability, and Unhelpful Customer ServiceI bought two Totallee cases — one for my iPhone 16 and one for my partner’s iPhone 16 Pro Max — and both have been an absolute waste of money.Right out of the box, they didn’t feel right. The edges were oddly sharp, almost as if they hadn’t been properly moulded. The fit was questionable from the start — not what you’d expect at this price point. Within just a few months, both cases began to loosen noticeably, and not just one — both of them, at the same time. This clearly points to a design flaw or poor-quality materials.When I contacted Totallee, they did offer to send replacements, but insisted I pay for shipping. Why should I cover the cost of replacing products that were never fit for purpose in the first place? I refused — and rightly so.Now, just a few months later, both cases have literally fallen off our phones. They don’t grip, don’t protect, and are no longer usable in any meaningful way.Terrible quality. Terrible value. And disappointing customer service. I would strongly advise others to avoid Totallee cases — ours failed completely, and the company made us feel like we should pay to fix their mistake. Absolutely not worth it.
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