Review Time
The cases are of exceedingly poor quality - mine cracked after a month normal use. As others experienced, it also seems to stretch and become loose over time. When I contacted totallee for a replacement, they wanted to charge me $16.99USD to ship a replacement. As I’m in Australia that is a ridiculous expense and I won’t be seeking a replacement with another low quality product.
Fantastic customer service experience. I made a snafu and was afraid I would have to provide all this extra information and it would be a hassle.
They answered in under 24 hours and took care of my problem asap without any issues.
Fantastic customer service experience. I made a snafu and was afraid I would have to provide all this extra information and it would be a hassle.They answered in under 24 hours and took care of my problem asap without any issues.
Horrible customer experience. 4 cases deliverered with the wrong shape. Customer care acknowledged the mistake and put me in a never ending loop. Probably the way to avoid refund. Not serious a company. I've paid 100 pounds for cases and they don't care!
Totallee Cases Are a Total Letdown – Poor Fit, Worse Durability, and Unhelpful Customer ServiceI bought two Totallee cases — one for my iPhone 16 and one for my partner’s iPhone 16 Pro Max — and both have been an absolute waste of money.Right out of the box, they didn’t feel right. The edges were oddly sharp, almost as if they hadn’t been properly moulded. The fit was questionable from the start — not what you’d expect at this price point. Within just a few months, both cases began to loosen noticeably, and not just one — both of them, at the same time. This clearly points to a design flaw or poor-quality materials.When I contacted Totallee, they did offer to send replacements, but insisted I pay for shipping. Why should I cover the cost of replacing products that were never fit for purpose in the first place? I refused — and rightly so.Now, just a few months later, both cases have literally fallen off our phones. They don’t grip, don’t protect, and are no longer usable in any meaningful way.Terrible quality. Terrible value. And disappointing customer service. I would strongly advise others to avoid Totallee cases — ours failed completely, and the company made us feel like we should pay to fix their mistake. Absolutely not worth it.
The screen protector is terrible. Dust particles under the screen in spite of following all directions. The case was inadequate to protect the phone and screen. I’ve replaced enough screen savers to know. Returning. I better receive a full refund. Shipped back at own expense.
The iPhone 16 Pro desert titanium is beautiful to look at, but slippery to hold. With the Totallee clear case, it's still beautiful to look at, but no longer slippery to hold. The product is exactly as described. Plus the customer service people are great.
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The thinnest iPhone case, best Galaxy case, and most minimal Pixel case for $25. Our quality case adds extra grip and protection. All cases include a 2-year warranty.
