I’ve had a very poor experience with Totally RAD Music from start to finish. Communication and administration have consistently been disorganised, tutors have failed to turn up for scheduled lessons, and the quality of teaching has been inconsistent, with the sole exception of my son’s most recent tutor, who was excellent and the only positive part of our experience.When I cancelled my son’s lessons due to him leaving primary school, my written notice was ignored and I was billed anyway. Instead of refunding the overpayment, the company refused and simply credited it to my daughter’s account without consent.More recently, after giving written 12-week notice to cancel my daughter’s lessons, Totally RAD continued to take payment beyond the agreed period, and despite providing clear evidence, they have refused to acknowledge their error or issue a refund.The way this has been handled is unprofessional and unethical. I’m sharing this so that other parents are aware before signing up. In my experience, this company’s administration and accountability are extremely poor, and I would not recommend them.
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