totalwine.com

2
2 Based on 41 reviews

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Disheartening customer service experience

I used to enjoy this place, but today changed that. I purchased two bottles of a specific brand and a couple of others, only to be told by a staff member to pack my own items. He didn’t offer any assistance. As someone in my 60s with back issues, this was disappointing. It seems customer service is no longer a priority here. I will not return.

1
Date of experience: Nov 16, 2025

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