totalwine.com

2
2 Based on 41 reviews

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Russell Bell
The day they throw my daughter out the store.

I been a customer of Pembroke Pines, FL for a long time my daughter has been in this store with me tons of time. My daughteris 18 my son is 25 and is girlfriend is 23, on this day we all entered the store. I took myself to the restroom, upon walking out of the restroom I don't see my daughter or my sons girlfriend. I was told by my son they were escorted out the building by and employee that told my daughter she was not 21 and could not be in the store with out even asking for an ID or anything. The employee said that was the law . First of all there is no law that says that you have to be 21 to be in the store. To make things worst the cashiers said to us that if my son would not should show her ad ID no she would the sale the bottle to no one. Even though Im 48 years of age and she refused to sale us the bottle. The manager got involved and the only explanation she had for me was that cashier and the guy that throw my daughter out the store were new. Save to say that you have lost a customer. This whole situation was never suppose to happen and it did because of stupidity and ignorance by employees of this store.

1
Date of experience: Nov 05, 2022

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