I have been a customer of Total Wine in Sterling Heights Mi. since they opened in 2020 and have had a very frustrating problem for a couple weeks. My mobile app wouldn’t open so the cashier ran my purchase using my phone number. Everything looked good until I had to change my password on my app and lost all my rewards information including my 812 points. I went to the store for help and instead of helping me they gave me an 800 number to call. After three days of listening to a recording of how busy they were I returned to the store for help and manager John told me to email Total Wine instead of helping me. I’m still trying to recover my rewards points, but no one wants to help me. They really don’t care about customer satisfaction.
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