totalwireless.com

I went to a totalwireless store to get a transfer code to change carrier but had a hard time gett

I went to a totalwireless store to get a transfer code to change carrier but had a hard time getting a transfer code once I was able to get it with a representative that the store sales person contacted I was asked why I'm transferring my service I told her that I would like to keep my cellphone number and that I couldn't keep it no other way since I don't have access to my email or cell number she offered to have one shipped to me and I would be able to transfer my number over that way I said sure why not so i gave my bank card number and confirmed my mailing address three times even paid extra for rush delivery this all took place December 29th by January 2nd I called total wireless asking where is my order the representative didn't know cause there wasn't no tracking number available he considered it must be slow shipping since it was a holiday weekend I ended up calling every day since to where and when will I receive it well yesterday I finally was given a tracking number and was told that it should be delivered today so I waited all day nothing came so I called UPS customer service asking why I haven't received my order so I provided tracking number and the address wasn't correct after I confirmed the address when I made the order and confirmed it with an representative all week so how was the address incorrect not only that UPS tells me they have shipped it back to sender I said how you've only made one attempt they said they been trying to make the delivery since the 2nd of January how when I wasn't even provided a tracking number until yesterday I asked Total wireless rep can you correct the shipping address and resend it next day express but was told no we have to refund your money I was in disbelief of how careless and lack of information was provided to me I truly feel like someone sabotaged my order they didn't provide me no tracking number and the address was incorrect after it was confirmed on the day of the purchase and the multiple calls I made to find out about the phone but today when I spoke to them they suddenly had the wrong address in their system for the first time it was clearly set up for me not to receive my order no body will help me I lost a lot of business not having my cellphone I feel I should be compensated for the mental stress now I have to go back and get an transfer pen which I know is going to take all day to do its wrong how these businesses treat consumers

Date of experience: Jan 08, 2026