Review Time
I tried to transfer my phone number to a new phone. They said it was transferred and get off the phone with them and I have no service on either phone. Worked with customer service all day 8 hours just to have my old phone turned back on never ever again this is the last of this company I am using ever. Be aware bad service
Signed up for service with this company because I wasn't happy with Metro by T-Mobile and one thing that I thought was odd at first is that you have to do identity verification to qualify for one of their free phone promos. Even Straight Talk doesn't make you do this. The phone did arrive and I was only charged for the base plan of $40 so it was a pretty good deal but I changed my mind before the phone got here after I talked to Boost Mobile and one of the agents at Total told me they couldn't cancel my order even though it had not shipped yet. They said I would have to refuse the package and when they got it back from UPS they could process a refund. I ended up just activating it but I wish I would have went with Boost. Not only are they cheaper but the customer service isn't as bad. Total wireless has no English speaking agents and there is always a long wait. I called in yesterday to ask a question and the guy on that answered my call was talking and I couldn't understand a word he said. Also the website is glitchy too and it's just not like other carriers like Cricket or Metro. It's almost like Trac Fone. The chatbot on the site is useless as there is no way to reach an actual live agent. Verizon is notorious for horrible customer service so I'm not surprised. I have switched over to ATT prepaid. It's a little more expensive but in life you get what you pay for. $40 a month isn't terrible for unlimited but after what I have read online about Total wireless I just don't trust them and to avoid an annoying long wait and not being able to understand the agent I am letting my phone number go and I'm cancelling my cash app card that's on auto pay with them
I went to a totalwireless store to get a transfer code to change carrier but had a hard time getting a transfer code once I was able to get it with a representative that the store sales person contacted I was asked why I'm transferring my service I told her that I would like to keep my cellphone number and that I couldn't keep it no other way since I don't have access to my email or cell number she offered to have one shipped to me and I would be able to transfer my number over that way I said sure why not so i gave my bank card number and confirmed my mailing address three times even paid extra for rush delivery this all took place December 29th by January 2nd I called total wireless asking where is my order the representative didn't know cause there wasn't no tracking number available he considered it must be slow shipping since it was a holiday weekend I ended up calling every day since to where and when will I receive it well yesterday I finally was given a tracking number and was told that it should be delivered today so I waited all day nothing came so I called UPS customer service asking why I haven't received my order so I provided tracking number and the address wasn't correct after I confirmed the address when I made the order and confirmed it with an representative all week so how was the address incorrect not only that UPS tells me they have shipped it back to sender I said how you've only made one attempt they said they been trying to make the delivery since the 2nd of January how when I wasn't even provided a tracking number until yesterday I asked Total wireless rep can you correct the shipping address and resend it next day express but was told no we have to refund your money I was in disbelief of how careless and lack of information was provided to me I truly feel like someone sabotaged my order they didn't provide me no tracking number and the address was incorrect after it was confirmed on the day of the purchase and the multiple calls I made to find out about the phone but today when I spoke to them they suddenly had the wrong address in their system for the first time it was clearly set up for me not to receive my order no body will help me I lost a lot of business not having my cellphone I feel I should be compensated for the mental stress now I have to go back and get an transfer pen which I know is going to take all day to do its wrong how these businesses treat consumers
I have never been misled. The service is truly remarkable. From the very beginning, I have experienced nothing but exceptional customer support. The team is sincere, supportive, and attentive—truly the best! I have always received loyal and trustworthy service. I am extremely satisfied with the entire experience and see no room for improvement; it's outstanding! Absolutely 100% excellence!
I have never been misled. The service is truly exceptional. From day one, I have received nothing but outstanding customer support. The team is sincere, supportive, and attentive—simply the best! I've consistently experienced loyalty and trustworthy service. I am extremely pleased with the entire experience and can't imagine any room for improvement; it's outstanding! Absolutely 100% excellence!
It's a scam. They claim your phone is compatible after entering the IMEI, but once you buy the SIM card and pay for the plan online, it suddenly says your phone is not compatible. It's a terrible experience, and it's a shame that companies do this just to make money.
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