Tote Bag Factory lost my trust in them and I decided to take my business elsewhere. I have been a customer of TBF for several months with several transactions reordering the same bag/ custom design as inventory for my clothing line. The first few orders were OK with some minor issues here and there but with my last order things went bad (really bad). Tote Bag Factory sent me the wrong bags TWICE. First they sent me the wrong order entirely, they shipped me someone else's order and I had to spend hours of my own time trying to fix Tote Bag Factories mistake. Then when my actual order that I designed finally arrived it was the wrong bags AGAIN. At least it was the design I submitted but it was printed on a different bag that is less quality resulting in a botched print job that has the wrong colors and is less legible. It looks like a knock off version of the real bag I reordered and was expecting. I called TBF and told them it was the wrong bags again the minute that I received them. I sent them pictures and they said they would submit a claim immediately. They didn't file a claim until 5 days later when I made it clear that I need these tote bags by a certain deadline. The claims department gave me the runaround for days, gaslighting me acting like there is no real issue. They stated the reason the Totes are different is because they have a new manufacturer...How can this company sell the same exact model for a "REORDER" when there is clearly a difference in size, color, texture, quality, country of origin, and care instructions on the tag. They said they would not refund me or even try to replace the totes with ones that resemble the quality of my previous orders. I have certain standards serving my customers and it's not right to start delivering an inferior quality product all of a sudden. You would think Tote Bag Factory would share the same values for their business but it's clear they don't.
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