I signed up to a 3-year TOTUM card solely because it came with 3 years' worth of Tastecard. Never used TOTUM for anything else, as each time I tried, a better discount came up through another platform I use.Less than a year later, my Tastecard was cancelled without a warning, as I found out when trying to use it to settle a restaurant bill (imagine the frustration and added cost!). I contacted TOTUM who took a week to look into it only to tell me that this was because their partnership with Tastecard had ended. As soon as I requested a refund, stating that I was no longer getting what I had been sold, I was GHOSTED by TOTUM's customer service despite sending chasers. I then tried raising a chargeback claim, but my bank said that TOTUM refused a refund and that MasterCard can only escalate claims within 120 days of payment (convenient, isn't it, TOTUM?).So in short, I was clearly lured into paying for 3 years upfront by making the offer attractive enough, and then the benefits were withdrawn. It's not my problem, dear TOTUM, that you didn't extend your partnership with Tastecard. If you sold me 3-year access to both TOTUM and Tastecard, I expect to receive both. The TOTUM card was advertised as coming with a Tastecard when I signed up and you HAPPILY TOOK MY MONEY for 3 YEARS, but I received NEITHER a 3-year Tastecard NOR my money back. I just wish I read the reviews before signing up. This is not how business should be done. TOTUM have zero respect for their customers and will not even honour you with a response if you ask for a justified refund. Update: it turns out I'm not the only one - just Google "totum Tastecard", there are plenty of other customers in this position!!!! Unbelievable!!!!!
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