My daughter applied for an ID card and has received an email simply saying "unfortunately your application for a TOTUM ID has not been successful", despite paying, providing her passport for ID, all of the details of her college and the photo that is used on her college card. There is no phone number, email address or any way that we can follow this up. My daughter has tried to submit a ticket and received an error message. How is this an acceptable way to operate???
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