They gave me a faulty QR code to activate my card which cost me money and despite admitting it was their fault, offered me no compensation or help to rectify it. The offers with companies are often only valid if you are a first time customer (which are often the normal offer for every first time customer anyway). Some offers are only for people aged under 25 (rail discounts). Lots of offers are only if you spend say a minimum of £40 so no good for small orders. Offers expire so they may be valid 1 day but gone the next. Not a wide choice of regular shops accept it. They advertise businesses that don’t even accept the card. I’ve not even managed to use it yet! Really wish I’d read the reviews first, I honestly didn’t think I’d need to with something that is supposed to save me money. Same as everyone else, they have stopped replying to my emails. Absolute scam and until they respond I will make sure nobody else at my organisation takes out this card either. Update: TOTUM have now given me a full refund as per their review promise below.
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